Privacy Policy

At a glance

1. Who we are

This website, nayabbypooja.com, is run by Nayab by Pooja, ‘Pooja Nivas’, Karamel, P O Annur, Payyanur, Kannur (dist), Kerala – 670307, India. In this policy, “we”, “us” and “our” mean Nayab by Pooja.

2. Information we collect

Order details: your name, phone number, email address, shipping and billing address, and the products you buy.
Account details: if you create an account — your login details, wishlist and order history.
Messages: what you send us through the contact form, WhatsApp or email, and your email address if you join our newsletter.
Payment: payments are processed by Razorpay. We receive a payment confirmation, but we never see or store your full card or bank details.
Website usage: pages visited, device and browser information, collected through cookies and similar tools.

3. How we use your information

to process, ship and deliver your orders and send order updates;
to answer your questions and handle claims;
to prevent fraud and fake orders;
to improve our website and products;
to measure and show our ads (for example on Instagram, Facebook and Google);
to send our newsletter, only if you subscribe — you can unsubscribe at any time.

4. Cookies, analytics and ads

We use cookies to keep your cart and login working. We also use Google Analytics / Google Tag Manager and the Meta (Facebook) Pixel to understand how visitors use our site and to measure our ads. These services may set their own cookies. You can block or delete cookies in your browser settings; some parts of the site (like the cart) may then not work properly.

5. Who we share it with

We share only what is needed with trusted service providers: our courier partners (to deliver your order), Razorpay (payments), our website hosting and email services, and Google and Meta (analytics and ads). We do not sell your personal data. We may also share information if the law requires it.

6. How long we keep it

We keep your information for as long as needed to fulfil your orders and to meet legal, tax and accounting requirements. After that, it is deleted or anonymised.

7. Your rights

You can ask us to show, correct or delete the personal data we hold about you, or withdraw your consent for marketing, at any time. Just write to us using the details below.

8. Keeping your data safe

Our website uses a secure (HTTPS) connection and payments go through Razorpay’s secure checkout. While we take reasonable care, no method of sending data over the internet is 100% secure.

9. Children

Our website is meant for adults. Orders for children’s products should be placed by a parent or guardian.

10. Grievance officer

For any privacy concern or complaint, contact our grievance officer: Pooja Abhishek — Phone: +91 88243 12857, Email: nayabbypooja@gmail.com.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.